Genesys Cloud CX (formerly PureCloud)

Discussion Thread View

Out of hours voicemail to on call agent

  • 1.  Out of hours voicemail to on call agent

    Posted 3 days ago
    HI All

    Fairly new to Cloud but we have a challenge and hopefully I can get some tips here. We have a on call agent who listens to voicemails out of hours and then calls back via Cloud. What are the best options to notify this agent? All options considered but an SMS or similar notification would be preferred.

    Thanks in advance.
    #Routing(ACD/IVR)
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Steve Wright
    Pfizer Inc.
    ------------------------------