Great Idea! I think this will fulfill the Optional Timed need we have needed and with the new Agent Requested ACW and ACW across all media types, this should be a great addition.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 05-16-2022 11:03
From: Sachi Pradhan
Subject: After Call Work (ACW ) - Ability to extend timeout
Hello 👋 All,
We are currently actively looking at some of our next set of ACW updates and would love to get your input. Here is the Aha idea for this specific capability - Genesys Cloud Ideas Portal. Take a couple of minutes to fill out this 2 question survey and provide feedback on our current approach to solving for this - https://forms.office.com/r/NgfRfmSbeW .
Thanks ..
#Roadmap/NewFeatures
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Sachi Pradhan
Product@Genesys Cloud
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