Genesys Cloud CX

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  • 1.  After Call Work (ACW ) - Ability to extend timeout

    Posted 05-16-2022 11:04
    Edited by Sachi Pradhan 05-16-2022 11:04
    Hello ūüĎč All,

          We are currently actively looking at some of our next set of ACW updates and would love to get your input. Here is the Aha idea for this specific capability - Genesys Cloud Ideas Portal.  Take a couple of minutes to fill out this 2 question survey and provide feedback on our current approach to solving for this - .

    Thanks ..

    Sachi Pradhan
    Product@Genesys Cloud

  • 2.  RE: After Call Work (ACW ) - Ability to extend timeout

    Posted 05-22-2022 11:32
    Great Idea!  I think this will fulfill the Optional Timed need we have needed and with the new Agent Requested ACW and ACW across all media types, this should be a great addition.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect