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Concurrent Calls - Trunk/Edge - History

  • 1.  Concurrent Calls - Trunk/Edge - History

    Posted 01-24-2021 10:29
    Dears,

    My customer would like to know if the Edge has achieved the max concurrent calls during last month.
    Is it possible and from where?



    Best regards,
    #Reporting/Analytics
    #Telephony

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    Ali Aljohani
    Hadef Information Technology Co.
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  • 2.  RE: Concurrent Calls - Trunk/Edge - History

    Top 25 Contributor
    Posted 01-24-2021 18:25
    @George Ganahl or @Tom Shallon might know, but unless you have the metrics running all the time, I don't think there is a good report for this.   ​​

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Concurrent Calls - Trunk/Edge - History

    Posted 01-28-2021 03:44
    Hello Robert,

    Thank you for the feedback.
    OK, I have run the metrics now few days back but I still cannot see the previous information regarding these days.
    I only see the current time metrics all the time.
    Any idea how should I see all the details since the metrics has been running?








    Best regards,

    ------------------------------
    Ali Aljohani
    Hadef Information Technology Co.
    ------------------------------