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Campaign Dashboard - Progress

  • 1.  Campaign Dashboard - Progress

    Posted 10-22-2020 06:10
    I read in the guide that the progress field in the campaign dashboard considers the following parameters:
    The percentage of contact records with callable numbers dialed for the campaign. Contact records with callable numbers exclude contacts without a number, on a DNC list, wrap-up mapping applied, or attempt limits or rules set.

    Question: What does it mean this: Contact records with callable numbers exclude contacts with attempt limits or rules set?

    Thanks
    #Outbound

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    Sergio Rota
    TechneValue GmbH
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  • 2.  RE: Campaign Dashboard - Progress

    GENESYS
    Posted 10-23-2020 09:05

    Hi Sergio, 

    The wording there may need some tweaking; you could request that via the "Was this helpful?" buttons at the bottom of the page.
    "Attempt Limits" refers to Attempt Controls. "Rules" could refer to one of a number of call rule configurations that mark the contact or one or more numbers uncallable. 

    Thanks, 



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    Sean Carter
    Senior Software Engineer - Outbound
    Genesys
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