I read in the guide that the progress field in the campaign dashboard considers the following parameters:
The percentage of contact records with callable numbers dialed for the campaign. Contact records with callable numbers exclude contacts without a number, on a DNC list, wrap-up mapping applied, or attempt limits or rules set.

Question: What does it mean this: Contact records with callable numbers exclude contacts with attempt limits or rules set?

Thanks
#Outbound

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Sergio Rota
TechneValue GmbH
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Hi Sergio, 

The wording there may need some tweaking; you could request that via the "Was this helpful?" buttons at the bottom of the page.
"Attempt Limits" refers to Attempt Controls. "Rules" could refer to one of a number of call rule configurations that mark the contact or one or more numbers uncallable. 

Thanks, 

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Sean Carter
Senior Software Engineer - Outbound
Genesys
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Original Message:
Sent: 10-22-2020 06:09
From: Sergio Rota
Subject: Campaign Dashboard - Progress

I read in the guide that the progress field in the campaign dashboard considers the following parameters:
The percentage of contact records with callable numbers dialed for the campaign. Contact records with callable numbers exclude contacts without a number, on a DNC list, wrap-up mapping applied, or attempt limits or rules set.

Question: What does it mean this: Contact records with callable numbers exclude contacts with attempt limits or rules set?

Thanks
#Outbound

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Sergio Rota
TechneValue GmbH
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