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Unable to edit OAuth Client after specifying Divisions on a Role

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  • 1.  Unable to edit OAuth Client after specifying Divisions on a Role

    Posted 04-09-2021 19:24
    Hello,

    I am finding that, after creating an OAuth Client with a Grant Type of Client Credentials, and after specifying Divisions on any Roles, the OAuth Client can no longer be edited.

    I see this error message at the top of the Client Details tab: "You do not have the all necessary roles to edit this OAuth Client" [sic]

    And in the Roles tab, on the Role to which the Division(s) were specified, I see this in the Assigned column: "You do not have all the necessary divisions to edit this role"

    I have assigned the user in question to every Role in the organization (and by extension associated the Divisions in question with each Role) in attempts to rule out the first error. I am uncertain of the meaning on the second.

    I'd appreciate any suggestions.

    Thanks kindly!
    #Integrations
    #PlatformAdministration

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    Matthew Karlowsky
    Avtex Solutions, LLC
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  • 2.  RE: Unable to edit OAuth Client after specifying Divisions on a Role
    Best Answer

    Top 25 Contributor
    Posted 04-09-2021 19:42
    Known issue.  Development is looking into it.  Open a ticket so you can be informed when it is fixed.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Unable to edit OAuth Client after specifying Divisions on a Role

    Posted 04-19-2021 00:12
    Agree with Robert, I've also got a case open for the same thing.

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 4.  RE: Unable to edit OAuth Client after specifying Divisions on a Role

    Posted 15 days ago
    I am seeing this today. Still an issue as I seem to have all the necessary permissions....

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    Angus Huckle
    Spark NZ Trading
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  • 5.  RE: Unable to edit OAuth Client after specifying Divisions on a Role

    Posted 15 days ago
    Hey Angus

    A fix for this previously was deployed end of April that solved my own issue.  I haven't come across it again myself since.  I'll check later to see if maybe it's something that's been "introduced" recently as I haven't had to modify OAuth clients in about a week.

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 6.  RE: Unable to edit OAuth Client after specifying Divisions on a Role

    Posted 15 days ago
    Hmmm. A reload and I can now edit. Strange. Will chalk it up to someone stepping on my internet line or something.

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    Angus Huckle
    Spark NZ Trading
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  • 7.  RE: Unable to edit OAuth Client after specifying Divisions on a Role

    Posted 07-27-2021 18:21

    Has this been resolved? I seem to be having the same issue.

    Cheers,



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    Ramon Szeitszam
    Spark New Zealand
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