Not currently for callbacks. Your agents should determine that when they create the callback or only offer callback when it is possible to call them from that time zone. Other option is to create a dialing campaign and let it determine the correct time to call them back.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 01-05-2022 11:39
From: Mo Ford
Subject: Outbound Call Time Zone Control
Hello,
Is there a way through an architect flow or other to add some sort of time zone control for outbound callbacks and manual dials? My organization has a requirement to run a time zone check before the outbound call is placed.
Thank you for any feedback on this subject.
Best,
Mo
#ArchitectureandDesign
#Outbound
#Telephony
#Unsure/Other
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Mo Ford
Upgrade
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