Trying to build an Inbound Message Flow for our VIP's. I am sending a response message then routing that to an ACD Queue. Which is great but for after hours service I would like to transfer that interaction to a group using voice. I know that this is not possible in the flow itself. Wondering if anyone has experience with grabbing the interaction with the API and then sending that interaction to a group? Or, any other way to get this accomplished. Thanks.
#Architect/Routing
#API/Integration
#Routing(ACD/IVR)------------------------------
Matthew Raleigh
Broker Solutions, Inc. DBA New American Funding
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