Ok let me rephrase then what i am looking for and whether its possible.
Outside of HoldMusic tool, is it possible to use an audio prompt that has an expression set for certain duration in any audio sequence type object.
Lets say i uploaded some music prompt wav file to the system and its 10mins long. Instead of rerecording 30s of that prompt and making it a separate wav file, i want to play 10mins long prompt but play only 30s of it, and i understand that might be accomplished using expressions.
Is that possible and how would the sample expression formula look like?
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Azamat Rustamov
Cerium Networks
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Original Message:
Sent: 06-16-2021 17:56
From: Robert Wakefield-Carl
Subject: Hold Music in an Expression
I am not too sure that would work. I would suggest you use a find prompt to get the prompt file then use that in the Hold Music tool and the GetPromptDuration in the duration box there. Let me know if you need sample of this.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-16-2021 17:43
From: Azamat Rustamov
Subject: Hold Music in an Expression
Thanks for the reply,
Would you able to show an example expression as i seemed to error out with it?
This is not just for on hold scenario but for any audio scenario where audio can be set to a certain amount of secs.
In this screen below, i got a welcomeprompt, which i only want to play for 30s by using your suggested getpromptduration function, but i might be putting something incorrectly there.
Much appreciated,
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Azamat Rustamov
Cerium Networks
Original Message:
Sent: 06-16-2021 11:20
From: Robert Wakefield-Carl
Subject: Hold Music in an Expression
You can change the prompt in the Hold Music to whatever you desire and then set the seconds to play. In the duration, you can use the GetPromptDuration to set the number seconds.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-15-2021 20:21
From: Azamat Rustamov
Subject: Hold Music in an Expression
Hello,
I know architect has a Hold Music object within editor that can be used which can play the whole prompt set as a duration.
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Azamat Rustamov
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