Genesys Cloud (formerly PureCloud)

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  • 1.  Google Speech-to-text API

    Posted 4 days ago

    I want to ask if someone already has some experience in real time transcription of a voice stream? I´m think about using the google speech to text API. Maybe there is a out of the box integrator like the google dialog flow integrator. Or is it even possible to use the dialog flow integration for the transcription.

    Thank you in advance!

    Rafael Kaufmann
    NTT Germany AG & Co. KG