Genesys Cloud (formerly PureCloud)

Discussion Thread View
Expand all | Collapse all

Google Speech-to-text API

  • 1.  Google Speech-to-text API

    Posted 07-30-2020 09:52
    Hi,

    I want to ask if someone already has some experience in real time transcription of a voice stream? I´m think about using the google speech to text API. Maybe there is a out of the box integrator like the google dialog flow integrator. Or is it even possible to use the dialog flow integration for the transcription.


    Thank you in advance!
    #Integrations

    ------------------------------
    Rafael Kaufmann
    NTT Germany AG & Co. KG
    ------------------------------


  • 2.  RE: Google Speech-to-text API

    Top 25 Contributor
    Posted 08-09-2020 19:12
    That is all coming with the Agent Asist for Voice.  Right now, the best you can do is send audio through to a bot that can do ASR and send to Lambda or Google Services.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------