Daniel,
After some investigation, we realized that when Plantronics was purchased by Poly that during that transition their email address didn't get updated on their AppFoundry listing. We just updated the address yesterday and the Contact Us button should now work. Please submit your query to them via that mechanism and they will now reply.
Sorry for the trouble, but glad that you uncovered that for us and Poly.
Cheers,
------------------------------
Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com------------------------------
Original Message:
Sent: 12-04-2020 02:52
From: Daniel Cheng
Subject: Plantronics Hub
It's ok if this is the outcome so I can document it internally and close the case. Sadly the vendor is not responsive at all, maybe time for Jabra.
------------------------------
Daniel Cheng
Edith Cowan University
Original Message:
Sent: 12-04-2020 02:45
From: Vaun McCarthy
Subject: Plantronics Hub
Think you'll find that's what it is. The "Genesys" in the screenshots refers to WDE in the Genesys Engage product, not Cloud.
------------------------------
Vaun McCarthy
NTT New Zealand Limited
Original Message:
Sent: 12-04-2020 02:42
From: Daniel Cheng
Subject: Plantronics Hub
I hope not, and if you check the supported softphone from Poly website, the most of the items match the picklist in my Plantronics Hub. (attached a screenshot of the actual interface)
------------------------------
Daniel Cheng
Edith Cowan University
Original Message:
Sent: 12-04-2020 02:33
From: Vaun McCarthy
Subject: Plantronics Hub
I wonder if the screen shots in AppFoundry are just lazy copying and you'll see the same screenshot in the Connect and other AppFoundry sites.
------------------------------
Vaun McCarthy
NTT New Zealand Limited
Original Message:
Sent: 12-04-2020 02:31
From: Daniel Cheng
Subject: Plantronics Hub
Hi @Vaun McCarthy, thanks for following up here. This is more a request than an issue, we are able to make it work by using Genesys Cloud Desktop App and Plantronics Hub, but we cannot select the correct softphone in Plantronics Hub like the photo presented in the Appfoundry. Not an urgent request but disappointing to not getting a response from a vendor who charged you to provides enterprise solutions.
------------------------------
Daniel Cheng
Edith Cowan University
Original Message:
Sent: 12-04-2020 02:16
From: Vaun McCarthy
Subject: Plantronics Hub
Did you create a profile?
------------------------------
Vaun McCarthy
NTT New Zealand Limited
Original Message:
Sent: 12-04-2020 02:13
From: Daniel Cheng
Subject: Plantronics Hub
I have submitted my enquiry again via AppFoundry, it said a response within 24 hours but I never heard back from Poly.. does it actually forward the message to Poly?
------------------------------
Daniel Cheng
Edith Cowan University
Original Message:
Sent: 11-23-2020 12:32
From: Jim Crespino
Subject: Plantronics Hub
Daniel,
If you visit Poly's AppFoundry listing and click the Contact Us button, then Poly will be able to answer your questions about what is needed to get their headsets to work with Genesys Cloud.
------------------------------
Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com
Original Message:
Sent: 11-20-2020 00:58
From: Daniel Cheng
Subject: Plantronics Hub
I saw this in appfoundry but the "Firmware" button only takes me back to Plantronics website with no information. My Plantronics Hub doesn't give me to "Genesys" option for PureCloud. https://appfoundry.genesys.com/filter/genesyscloud/listing/c6d17782-a086-413c-a626-bf733aae221d
I also saw that from the Plantronics website, Supported Softphones where PureCloud integration was developed by the "partner". I wonder if there is extra plugin need to be installed? along with Gensys Cloud Desktop Application + Plantronics Hub?
#Integrations