AppFoundry: The Genesys Marketplace Experience

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  • 1.  Email plugin or alternative to Genesys cloud softphone desktop client

    Posted 04-13-2022 02:16
    Hi,

    Please suggest a good softphone client in app foundry or elsewhere which have all features specially to handle email like outlook integrated in Genesys cloud.


  • 2.  RE: Email plugin or alternative to Genesys cloud softphone desktop client

    Posted 04-14-2022 10:00
    The WebRTC softphone is designed to be a voice path for any user on the platform.  It requires no licensing (aside from Communicate for the user) nor does it require a login.  For Email, you need a GCX 2 subscription or above and then you can handle emails.  If you need more email functionality, check out Email Ninja on AppFoundry.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Email plugin or alternative to Genesys cloud softphone desktop client

    Posted 04-15-2022 18:03
      |   view attached
    This app has a comprehensive Email Help Desk solution for Genesys Cloud via AppFoundry Premium App.

    https://appfoundry.genesys.com/filter/genesyscloud/listing/59c44a27-fb86-4806-8640-18a99c7f544f

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    Maksim Gill
    Eccentex, Inc.
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