AppFoundry: The Genesys Marketplace Experience

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  • 1.  New Arrivals to the AppFoundry Marketplace

    GENESYS
    Posted 08-31-2021 10:16


    Every month, the AppFoundry team recruits new partners and works with them to get their solution up-and-running on the AppFoundry Marketplace.

    Let's spotlight some of the latest additions to AppFoundry, and how their solution can be used to create experience as a service for customers.

    Want to learn more about a particular solution? Comment below!



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    Marie Nakos
    Marketing Manager - Genesys AppFoundry
    New York, NY
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  • 2.  RE: New Arrivals to the AppFoundry Marketplace

    GENESYS
    Posted 08-31-2021 11:40
    WEM Optimizer brings a unique mobile experience covering all Genesys Cloud CX modules for agents including WFM standard and extended features, task management, learning, reporting and gamification modules.

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    E911 Anywhere

    E911 Anywhere is a cloud-based network service that routes 911 calls made anywhere in the USA or Canada from the Genesys Cloud call server and sends the detailed location of the caller to emergency dispatchers at the PSAPs and notifies onsite personnel of the 911 calls in progress.

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    Injixo WFM

    Say "goodbye" to manual work, nasty spreadsheets and complicated software. Say "hello" to a smart solution that makes your life easier, your contact center better and your customers happier. In 4 quick and easy steps you are able to import historical data of Genesys to be utilized within injixo, allowing you to utilize this wealth of history to create smart, forward looking forecasts, schedules that are on point and enable valuable agent interaction in real time. Bring your Workforce Management

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    UniMRCP - Google Cloud

    Google Cloud Speech-to-Text, Text-to-Speech, and Dialogflow APIs can be utilized by Genesys Voice Platform via standards-based MRCP interface, provided by Universal Speech Solutions LLC.

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    UniMRCP - Amazon Web Services

    Amazon Web Services Transcribe, Polly and Lex APIs can be utilized by Genesys Voice Platform via standards-based MRCP interface, provided by Universal Speech Solutions LLC.

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    UniMRCP - Microsoft Azure

    Microsoft Azure Speech-to-Text, Text-to-Speech and Bot Service APIs can be utilized by Genesys Voice Platform via standards-based MRCP interface, provided by Universal Speech Solutions LLC.




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    Marie Nakos
    Marketing Manager - Genesys AppFoundry
    New York, NY
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