Genesys DX (formerly Bold360)

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FAQ: What kind of attachments can be added to knowledge articles?

  • 1.  FAQ: What kind of attachments can be added to knowledge articles?

    GENESYS
    Posted 01-03-2022 14:16
    Edited by Rebecca Roberts 01-03-2022 14:16
    Hey DX Community,

    In terms of adding attachments to articles for the chatbots and agent assistance, what file types are supported by Genesys DX?

    Cheers,
    Becky
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    Becky Roberts
    Genesys - Employees
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  • 2.  RE: FAQ: What kind of attachments can be added to knowledge articles?

    GENESYS
    Posted 01-04-2022 18:44
    There are a variety of different attachments that can be added to articles in the knowledge base.

    To add one first login to the AI dashboard. Next either create a new article, by clicking the create article button in the upper right, or click on an existing article to begin editing it. Once managing an article there is a clip button which can be clicked to attach a file.



    In terms of what kind of files are supported, the following can be used:

    • jpg
    • jpeg
    • png
    • gif
    • bmp
    • bml
    • tif
    • pdf
    • doc
    • docx
    • xls
    • xlm
    • xlsx
    • ppt
    • pptx
    • zip
    • rar
    • txt
    • xml
    • eml
    • pps
    • ppsx
    • rtf
    • csv
    • tar
    • gz
    • set
    • html
    • mobileconfig
    • apn
    • cs
    • aspx
    • mht
    • ged
    • uzed
    • zed
    • mp4
    • wav
    • mov
    • avi

    If you have a file type that's not present but need to attach it, we can work with you to get it supported on your account.

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    Anthony Romero
    Genesys - Employees
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