A variety of different languages are supported across the different AI functions.
For the
conversational widgets, the following are supported:
- Dutch
- English
- French
- German
- Hebrew
- Hindi
- Norwegian
- Spanish
- Turkish
For the
search widgets, the following languages are supported:
- Arabic
- Azerbaijani
- Bulgarian
- Chinese
- Croatian
- Danish
- Dutch
- English
- Estonian
- Finnish
- French
- German
- Greek
- Hebrew
- Hindi
- Hungarian
- Icelandic
- Indonesian
- Italian
- Japanese
- Korean
- Latvian
- Lithuanian
- Malay
- Maltese
- Norwegian
- Polish
- Portuguese
- Romanian
- Russian
- Serbian
- Slovak
- Slovenian
- Spanish
- Swedish
- Thai
- Turkish
- Vietnamese
For the
agent workspace, the following languages are supported:
- Dutch
- English
- French
- French (Canadian)
- German Hungarian Italian Japanese Korean
- Portuguese (Brazilian)
- Spanish
For the
customer chat window the languages are broken into two groups. First those supported throughout:
- Dutch
- English
- French
- German
- Italian
- Japanese
- Korean
- Spanish
Second those supported although that need to have the branding of the chat windows translated:
- Afrikaans
- Arabic
- Bengali
- Bulgarian
- Chinese (Simplified)
- Chinese (Traditional)
- Croatian
- Czech
- Danish
- English (UK)
- Finnish
- French (Canadian)
- Greek
- Hebrew
- Hindi
- Hungarian
- Icelandic
- Indonesian
- Irish
- Malay
- Norwegian (Bokmal)
- Norwegian (Nyorsk)
- Polish
- Portuguese
- Portuguese (Brazilian)
- Punjabi
- Romanian
- Russian
- Slovak
- Swedish
- Thai
- Turkish
- Ukrainian
- Vietnamese
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Anthony Romero
Genesys - Employees
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Original Message:
Sent: 11-16-2021 12:10
From: Rebecca Roberts
Subject: What languages are supported by the Genesys DX AI?
Hey Team,
Which languages does Genesys DX's AI support across the various functions, like the chat window or the search widgets?
Cheers,
Rebecca
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Rebecca Roberts
Genesys - Employees
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