Good morning, Is there a way to impose an order on the way the dialer selects records from the call list? Thank you, Christian

Christian, This is done via the 'Sort Criteria' on the 'Contact List' tab of the campaign configuration. Thanks, Sean

SeanMagnus, Got it. Thank you once again, Christian

hi sean, 

is it possible to make the dialer select - agent owned call backs followed by- fresh data which has not been even dialled once followed by campaign wide call back .

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Sam Alexander
The Customer Experience Lab
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Original Message:
Sent: 08-28-2008 13:02
From: Sean Magnusen
Subject: Call Order

Christian,

This is done via the 'Sort Criteria' on the 'Contact List' tab of the campaign configuration.

Thanks,
Sean