Discussion Thread View
Expand all | Collapse all

Call Order

  • 1.  Call Order

    Posted 08-27-2008 15:44
    Good morning, Is there a way to impose an order on the way the dialer selects records from the call list? Thank you, Christian

  • 2.  RE: Call Order

    Posted 08-28-2008 13:02
    Christian, This is done via the 'Sort Criteria' on the 'Contact List' tab of the campaign configuration. Thanks, Sean

  • 3.  RE: Call Order

    Posted 09-09-2008 16:51
    SeanMagnus, Got it. Thank you once again, Christian

  • 4.  RE: Call Order

    Posted 08-30-2019 08:03
    hi sean,

    is it possible to make the dialer select - agent owned call backs followed by- fresh data which has not been even dialled once followed by campaign wide call back .

    Sam Alexander
    The Customer Experience Lab