We are getting the error message on the server when a handler is trying to access MS access database. Is this a serious error or can be ignored? Is there any other way to access the database. Error, Category: IP DB Server, Event id: 13006 A DB Get Connection step was called for a Microsoft Access ODBC driver. IC does not support the use of this driver (or any of the Jet-based drivers) with the DB tools. Continued use of this driver can cause adverse system effects, including IC server outages. Switching to a different database, such as SQL Server or Oracle, is strongly recommended.

I wanted to mention that we are using the Microsoft Access for Interaction Marquee.

You should be ok - this is a holdover from 1.2 days, if I remember correctly, when the call records were stored in Access. Fun times they were.