Thanks Mark
We have managed to install the soft phone but could not provision, error "The host cannot be reached."
Automatic discovery option is grayed out.
Could have something to do with this, browsing to the cic server on port 8088, we are getting
ININ Provisioning Server
404: Page Not Found
The page / cannot be found on this server.
Any thoughts on what could be the issue here?
Thanks
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Minh Tran
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Original Message:
Sent: 03-05-2020 10:27
From: Mark Tatera
Subject: SoftPhone
Minh,
It's been a long time since I worked with a 3.0 system but I'm pretty sure there was a SIP soft phone in that version. Have you looked at the IC User Apps installation package to see if there is a SIP soft phone option installation component? If I remember correctly there is no additional license required other than the basic station license to get the phone to register. If I remember correctly SU 19 was pretty buggy for me, you may want to see about getting a more recent SU as well.
Thanks,
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Mark Tatera
ConvergeOne
Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk. If my comment helped you or solved your problem please consider marking my comment as best answer.
Original Message:
Sent: 03-04-2020 18:21
From: Minh Tran
Subject: SoftPhone
Hi Mark
We are running 3.0.19, so soft phone is supported right? is there a document on how to configure it? does it require any license?
We are planing for WFH situation.
Thanks
Minh
Original Message:
Sent: 09-24-2010 13:56
From: Mark Tatera
Subject: SoftPhone
First off what version of CIC and SU are you on? We have the SIP soft phone running on CIC 3.0 SU 8 with a few really annoying issues.... but it works. To get this to work we had to create managed SIP soft phones in IA and then after installing the SIP soft phone client and the 3.0 client on the PC we were able to run through the setup wizard and we were good to go.