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TAPI support AudioCodes Mediant Gateway / Interaction Center 3

  • 1.  TAPI support AudioCodes Mediant Gateway / Interaction Center 3

    Posted 01-20-2011 16:47
    Hi All, fairly new to Interactive Intelligence but just trying to work out what TAPI support is available with Interaction Center 3 & AudioCodes Mediant gateway. We want to use Goldmine TAPI link ( 3rd party add on product to Goldmine - www.papillontechnology.com ) in order to screen populate Goldmine when a call comes in at one of our branch sites. At the branch site, all calls come in an ISDN 30 connected to an AudioCodes Mediant 1000 Gateway ( no VOIP call over WAN ). Users have standard Polycom IP/SIP phones on their desks. They access corporate systems using Microsoft Terminal Server. At the central site we have have our main Interaction Centre 3 SU10 server. The Terminal Server that the user run on is at the central site. Both Goldmine & the users Interaction Client 3 SU10 run as a session on the Terminal Server. What TAPI implementations are available in the AudioCodes Mediant / Interaction Centre that can be configured to talk to the Goldmine TAPI Link software which in turn can then talk to Goldmine client for screen population ? Many thanks in advance Terry


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