If I do a search for recordings in Business Manager, I noticed a couple users do not show up in the "Local Party Name" field. It is simply blank. I can cross-reference of course, by the extension shown, and know who the user is. When I then go to Query on Username specifically (which of course will return nothing, since their field name is blank), I notice the users who don't appear AT ALL in the "Local Party Name" field, appear at least twice in the query selection drop down list, so clearly the system is confused somehow my these user's multiple existences. They appear only once in Administrator of course, and I have checked all their settings against other users who DO appear in the results and they appear to be set up identically.
Upon further investigation, I found there are users who also appear multiple times in that query list and don't appear at all in administrator, but of course it makes sense that a user that is gone from the company, should still be searchable, however, WHY the
multiple listings?
Does anyone know how IC Business Manager is pulling that particular drop down list for a query by username? (and of course, how I could correct it so it displays the name in the "Local Party Name" field when it returns valid results for those users).
This is 4.0, so could this be a potential bug?
-Michael