Hello to everyone. I got one problem in programing IVR in intereaction attendant. Can anyone send me how to do this? I know al attendant tools, but i dont have idea how to resolved problem with wrong entry. I must program IVR like this:
1. Main manu:
Basic scenario:
-System plays the announcement Ann00 (Welcome to X bank) to client
-System plays the announcement Ann01 (For retail banking press 1, For corporate banking press 2) to client
-Client picks one of the following options 1 or 2
-System executes one of the following use cases: UC 1.1 Retail, UC 1.2 Corporate
Alternative scenario:
-Client chooses wrong option
-System executes UC 1.3 Wrong entry
-Client does not press any key for certain amount of seconds
-System moves interaction to queue, executes UC 1.4 Queue
UC 1.3 Wrong entry
Basic scenario:
-The system checks the number of consecutive incorrect user input.
-The system detects that the client is made less than two consecutive errors.
-System plays the announcement Ann02 (You made wrong choice. Please try again) to client
-System routes the client back to the menu where the wrong input has been made.
Alternative scenario:
-System detects that client has made multiple consecutive wrong entries.
-System plays the announcement Ann03 (You made more than two consecutive errors) to client
-System routes interaction to queue and executes UC 1.4 Queue.