Is there a way to increase the timeout for the caller to respond to the invitation to opt-in to a survey before defaulting to "opt-out"?

I have the same need / desire. I believe the default is set to 3 seconds, way to quick in my opinion, need to set it at 5-6 seconds, how does one go about making this change ?

Hello, my customer also asked me for it. Did you get any information about how to do it? Thanks.

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Moises Encabo
Inetum España, S.A.U.
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Original Message:
Sent: 05-27-2014 18:43
From: Randy Morton
Subject: Increasing timeout for survey invitation

I have the same need / desire. I believe the default is set to 3 seconds, way to quick in my opinion, need to set it at 5-6 seconds, how does one go about making this change ?

For any other with the same concern:
This can be done by modifying the feedback handler, the name of the handler is CSSurveyEntryPoint.

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Moises Encabo
Inetum España, S.A.U.
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Original Message:
Sent: 04-28-2021 05:51
From: Moises Encabo
Subject: Increasing timeout for survey invitation

Hello, my customer also asked me for it. Did you get any information about how to do it? Thanks.

------------------------------
Moises Encabo
Inetum España, S.A.U.

Original Message:
Sent: 05-27-2014 18:43
From: Randy Morton
Subject: Increasing timeout for survey invitation

I have the same need / desire. I believe the default is set to 3 seconds, way to quick in my opinion, need to set it at 5-6 seconds, how does one go about making this change ?

Moises,

Just to be clear, whilst this may work, modifying any of the stock handlers other than customization points (Handlers whose name begins with the word "Custom") is a big no-no and could result in your system no longer being supportable.

In addition, you run the risk of future updates to your system either breaking your customization, or not working.

I suggest you see if there is a Customization point available within that handler. If not, contact Support and request one be added.

HTH

Original Message:
Sent: 5/11/2021 11:12:00 AM
From: Paul Simpson
Subject: RE: Increasing timeout for survey invitation

Moises,

Just to be clear, whilst this may work, modifying any of the stock handlers other than customization points (Handlers whose name begins with the word "Custom") is a big no-no and could result in your system no longer being supportable.

In addition, you run the risk of future updates to your system either breaking your customization, or not working.

I suggest you see if there is a Customization point available within that handler. If not, contact Support and request one be added.

HTH

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Paul Simpson
Senior Technical Instructor
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Original Message:
Sent: 05-11-2021 02:48
From: Moises Encabo
Subject: Increasing timeout for survey invitation

For any other with the same concern:
This can be done by modifying the feedback handler, the name of the handler is CSSurveyEntryPoint.

------------------------------
Moises Encabo
Inetum España, S.A.U.

Original Message:
Sent: 04-28-2021 05:51
From: Moises Encabo
Subject: Increasing timeout for survey invitation

Hello, my customer also asked me for it. Did you get any information about how to do it? Thanks.

------------------------------
Moises Encabo
Inetum España, S.A.U.

Original Message:
Sent: 05-27-2014 18:43
From: Randy Morton
Subject: Increasing timeout for survey invitation

I have the same need / desire. I believe the default is set to 3 seconds, way to quick in my opinion, need to set it at 5-6 seconds, how does one go about making this change ?

Moises,

Interesting, I will need to investigate this. I don't suppose you could PM the name of the person who gave you this advice? It is Support who ask us to emphasize in class that any modifications to base handlers will result in them closing a case!