View Only

Discussion Thread View

Customising Interaction Report filters

  • 1.  Customising Interaction Report filters

    Posted 10-29-2014 11:21
    Hi all- I'm new to II and familiarizing myself with all the reporting options. Ideally I'd like to be doing most reporting through saved Interaction Report files, but the existing packages are not as flexible as i'd like (ie, to be able to filter Interaction Surveys to only display completed surveys). I've had a look at the i3rpt files that the reports generate, and it looks like you can't filter by anything that isn't already identified as filterable in the package/report assistant - is this the case? I'd sooner avoid crystal if possible! Thanks, any advice welcome David

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources