We are planning to develop one custom report which is going to show the customer journey in a graphical representation
We are planning to include all details like ANI, which prompts played, which option is selected the caller using DTMF signaling etc.
Is this kind of information is stored in the data base or how we can achieve this
I am beginner in developing this kind of report; first I am expecting your valuable inputs in high level design
All your inputs would be highly motivation for me. Thanks in advance for any assistance you can provide.