I have an odd situation, wondered if anyone has run across this before. I have a customer who uses Tracker in the Interaction Client, CIC 4.0 SU6, and it has stopped working... they are unable to resolve contacts with incoming calls, or use other Tracker-related features within the Client.
On a whim, I had them try stopping/restarting the Tracker Server service on their active CIC Server, but that didn't resolve the issue.
Any thoughts/suggestions on how I could jump start Tracker back into action?
Thanks!
Scott