PureConnect

 View Only
Discussion Thread View
  • 1.  Tracker stopped working in Interaction Client

    Posted 04-22-2015 12:39
    I have an odd situation, wondered if anyone has run across this before. I have a customer who uses Tracker in the Interaction Client, CIC 4.0 SU6, and it has stopped working... they are unable to resolve contacts with incoming calls, or use other Tracker-related features within the Client. On a whim, I had them try stopping/restarting the Tracker Server service on their active CIC Server, but that didn't resolve the issue. Any thoughts/suggestions on how I could jump start Tracker back into action? Thanks! Scott


  • 2.  RE: Tracker stopped working in Interaction Client

    Posted 04-22-2015 21:02
    After further research, I am suspecting this is a database connectivity problem. I'll try to keep this thread updated as research sheds more light on this issue.


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources