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  • 1.  SQL Query for Concurrent Calls

    GENESYS
    Posted 11-11-2015 18:51
    I am wondering what type of SQL query would show concurrent calls (Max) or similar for the system as a whole and/or parts. I am not sure where to find this in the DB. Any ideas of this or anything similar that you might be using? Thanks in advance,


  • 2.  RE: SQL Query for Concurrent Calls

    GENESYS
    Posted 11-11-2015 23:43
    Have you looked at the (Graph) Erlang Study report? If you have your lines and line groups configured correctly for reporting, I think that may show you what you are looking for (if you understand Erlangs). Also the other (Graph) reports in the Lines section, for Outbound and Inbound.