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  • 1.  Email Interaction Conversation ID?

    Posted 05-20-2016 15:57
    Does anyone know if this can be used to get a list of interaction ids that are tied to the ConversationId?


  • 2.  RE: Email Interaction Conversation ID?

    Posted 06-22-2016 15:35
    I can't believe it took me so long to find this, but for anyone that cares, a list of interactionIds from a conversationId is available on the InteractionSegmentDetail table.


  • 3.  RE: Email Interaction Conversation ID?

    Posted 08-16-2016 21:02
    Originally posted by Seanatron;33589
    I can't believe it took me so long to find this, but for anyone that cares, a list of interactionIds from a conversationId is available on the InteractionSegmentDetail table.
    Where can I find the InteractionSegmentDetail table?


  • 4.  RE: Email Interaction Conversation ID?

    Posted 09-09-2016 13:56
    It's on the CIC database.


  • 5.  RE: Email Interaction Conversation ID?

    Posted 03-09-2017 09:37
    You can find it in Eic_EmailConversationID interaction attribute without going to DB table. https://help.inin.com/cic/mergedProjects/wh_att/desktop/eic_emailconversationid.htm


  • 6.  RE: Email Interaction Conversation ID?

    Posted 06-11-2024 23:06

    Hi Rasko 

    I am currently looking to develop a unique case ID or identifier number for each email I receive, but I have not yet found the solution. I was also exploring the option of generating a GUID, but I have not been successful.



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    Alejandro Hernandez Cerda
    Seguros Monterrey New York Life, S.A. de C.V.
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