Hi, CIC 3.0 SU16 CaaS. We have configured email notifications on several "generic" voicemail boxes so that customers may leave a voicemail. Our CRM team would like to route these emails from the IC Voicemail Notification email directly to a case within the CRM tool. The tool (RightNow) allows incoming emails to be routed based on sender and subject. All of our emails come from the same sender and have the same subject "IC Voicemail: Voicemail Notification." I don't see any controls for email subject in the client configuration; is it possible to modify the email subject for voicemail notifications from IC? Thanks!

It is possible to modify the subject for a voice mail form the mail configuration, "Prefixes and Voice Mail"tab in Interaction Administrator. However they will all still be the same for this is a global setting.