We purchased Optimizer for our InIn installation and now that the core system is up and running we are trying to get the Optimizer piece working. We had a crew here training our agents on it, however when we asked how to access the application from a web page, they said it should have been installed during the system installation. Well, it doesn't work for us, I can't find any documentation on how to make it work, the suggested things to try from support have caused the scheduler to quit working in Interaction Desktop. All we are trying to accomplish is to give our agents access through a website to request time off, or swap shifts. Does anyone have any suggestions on how I can get this to work? Thank You.

See 'CIC Web Applications' section of https://my.inin.com/products/Pages/Downloads.aspx. If installed and configured it can be used as a standalone web application. It can also take the place of the content in the 'My Schedule' view in the .NET client if a proper URL is specified in Interaction Administrator under Interaction Optimizer's advanced configuration tab. For instructions on installing the CIC Web Applications, see the CIC Web Applications Installation and Configuration Guide in the Technical Reference Documents section, under 'Web Applications', of the CIC Documentation Library at https://my.inin.com/products/cic/Documentation/index.htm. Also, be sure to read the following KB: https://my.inin.com/products/pages/kb-details.aspx?entryid=q142850148300180. Beyond that I would suggest continuing to work with PureConnect support to resolve.