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  • 1.  Wrap up code for non-queue call

    Posted 11-30-2016 16:14
    Is it possible to have a wrap-up code for DID calls? 2015 R4 Polycom phones


  • 2.  RE: Wrap up code for non-queue call

    Posted 12-01-2016 01:42
    You can ring all the DID's to a workgroup with categorization for each user based on the DID and then put the wrap-up on the workgroup.


  • 3.  RE: Wrap up code for non-queue call

    GENESYS
    Posted 12-06-2016 15:08
    Originally posted by Hudson;34379
    Is it possible to have a wrap-up code for DID calls? 2015 R4 Polycom phones
    Wrap-up codes are specifically associated with workgroups, so the call has to be on a workgroup queue for the wrap-up code behavior to be in effect.


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