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  • 1.  not found recording under supervisor role

    GENESYS
    Posted 05-14-2017 10:58
    dear all, we have assigned the supervisor role in to user and the problem is that we are not able to search any recording in interaction recorder so please help me which access setting need to done in supervisor role. version 17 Thanks, Sandeep


  • 2.  RE: not found recording under supervisor role

    Posted 05-23-2017 13:20
    Depending on your version of CIC server you will need to go to the Interaction Recorder Policy Editor and verify if your supervisor role has security rights to play recordings.