Originally posted by tcannon;35894
and running into issues. I have done several screen pop addins, but this is my first attempt at a tab. I have followed the interaction desktop addin TR to build the web browser example. But I don's see the new category or the new tab (the new addin is AgentStats.dll)
What I see in the logs is:
AddinValidator.Validate : Validating AddIn assemblies against AddIn version 1.0.0.0
AddInFinder.Find : Found 2 AddIns to load
AddInFinder.Find : Found AddIn: C:\Program Files (x86)\Interactive Intelligence\ICUserApps\AddIns\AgentStats.dll
AddInFinder.Find : Found AddIn: C:\Program Files (x86)\Interactive Intelligence\ICUserApps\AddIns\ElevateScreenPop.dll
AddInLoader.LoadPlugins : Calling Load on AddIn ElevateScreenPop.ElevateScreenPop
ScreenPopService.Add :
ScreenPopService.Add :
AddInLoader.LoadPlugins : Load called on AddIn ElevateScreenPop.ElevateScreenPop
Hopefully someone can help me understand what I'm missing.
Strangely enough, I've just built *exactly* the same thing, using the same starting point! So perhaps I can help instead of playing the supplicant for once :D
If I'm reading that log correctly, it isn't loading the AgentStats DLL at all? Sometimes when we've had problems with loading addins it's because they haven't been compiled with the same version of .NET as is available on the target machine, or there are supporting DLLs that are missing or that haven't been compiled such that they are part of the main DLL.
Sorry I can't be of more help than that, but hard to tell without more info :)