Hi Everyone,
Need help understanding the following call log, as I've never seen "Sent to multiple stations" before.
CDeallocator::PerformDeallocations : 11:22:00: Initializing
11:22:00: Offering
11:22:00: ANI:
11:22:00: DNIS:
11:22:00: Call answered
11:22:00: Entered Workgroup CompanyOperator
11:22:00: Offering
11:22:00: ACD Skills Added: Operator
11:22:00: ACD interaction assigned to Jerome
11:22:00: ACD - Alerting: Jerome
11:22:00: Sent to user Jerome
11:22:00: Offering
11:22:00: Sent to multiple stations
11:22:00: Sent to multiple stations
11:22:00: Alerting
11:22:05: Connected
11:22:29: Held
11:24:25: Entered Workgroup HR
11:24:25: Sent to user Sheina
11:24:25: Connected
11:26:57: Held
11:27:49: Connected
11:30:25: Disconnected [Local Hang Up]
[Context Attribute 'Thread Name']: Worker
[Context Attribute 'Dispatcher Job Key']: QueueManager
[Context Attribute 'Ctx Attrib 1']: 1002733205
I confirmed with Jerome that he hit the consult button, but he has no idea how and why the calls got sent to multiple users.
Any help with this will be greatly appreciated.