Hi together!
how can a call get initialised by a third-party-application?
E.g. the Agent is pressing a button next to a textfield with a given Phone number (yes, it is looks like a CRM) and the result should be that CIC is creating a call to the IC Agent (Station is ringing, number is displayed in IC client) and after hook up the CIC is calling the number from the textfield.
What are the main steps using the IceLib API.
Information that are available:
- IC Agent user Name (equal to Windows User Name)
- Number to be dialed in E.164 Format
This should be enough, right?
Thanks,
Robert