Hi, we are running CIC 2017 R3 Patch 9. We have third party that will handle our payments using our IVR script in place. They will house the Credit Card numbers and send us a token to use to apply the payments on our system.
We are still using our IVR to collect the information while they monitor our lines. We are asked to send some digits to tell them to listen to the next input from the caller.
What is the best way to send these digits and caller not hearing them. Pretty much carry on a series of digits without the caller hear them.
I am using Mute, send digits, get connected digits back, unmute, prompt the credit card info, mute, send terminate digits, get back terminate digits back, unmute and proceed with normal processing of the payment with validation.
Is there a more efficient way to do this?