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IVR Most Selection Report

  • 1.  IVR Most Selection Report

    Posted 11-14-2017 12:22
    Dear Team, Is it possible to get a report of the most chosen service on the current IVR, i.e. what is the most frequently selected option on our IVR or sub list. Thanks for your support. Khaleel


  • 2.  RE: IVR Most Selection Report

    Posted 11-14-2017 18:44
    Try running an IVR report for level 5... depending on how your Attendant call flow is designed... and assuming that IVR reporting for each node is enabled.


  • 3.  RE: IVR Most Selection Report

    Posted 11-15-2017 09:41
    Thanks a lot for support, I have Enabled IVR Reporting and trying to generate some reports and i got some. Regards Khaleel


  • 4.  RE: IVR Most Selection Report

    Posted 11-21-2017 08:24
    Originally posted by mkhaleel;36283
    Thanks a lot for support, I have Enabled IVR Reporting and trying to generate some reports and i got some. Regards Khaleel
    I really appreciate your support, I have received the reports that i am . Regards Khaleel