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  • 1.  Removing attachments from email interactions

    Posted 01-10-2018 23:51
    Hello all, I essentially want to create a "purge" button which will remove all attachments from the selected interaction in the Desktop client. However it seems the email tool steps does not have a function to update the email message and remove attachments. Any advice?


  • 2.  RE: Removing attachments from email interactions

    GCAP Member
    Posted 01-11-2018 14:58
    Not sure if there is a better way but you could retrieve the message, subject, sender etc. from the original email interaction and create a new email interaction with all of these fields but without adding the attachments. Then disconnect the original email interaction. Thanks, Andrew


  • 3.  RE: Removing attachments from email interactions

    Posted 01-11-2018 17:40
    that sounds like a good approach, although ACD statistics might not approve of that