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  • 1.  Shrinkage Reports

    Posted 02-02-2018 17:12
    Hello, I am new to my company and new to ICBM. The version of ICBM we are currently using is CIC 2017 R1 Patch5. I would like to know how I can run a shrinkage report that details the duration of each activity code that was used in ICBM for a give day and date range. Thanks, Bruce.

  • 2.  RE: Shrinkage Reports

    Top 25 Contributor
    Posted 02-03-2018 15:47
    Are you using Optimizer? That is where you find the utilization and shrinkage reports. I would guess the other information can be found in the wrap up reports.

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