Hello All,
We have requirement a "deliveryapp" send "customer order" to vendor.
→ If Vendor didn’t pick the order → Client CRM will send the vendor Numbers to campaign(agentless) with customers order ID → campaign will dial the vendor first number(Primary Number) without agent(if not connected) → second Number(if not connected) → then third number(If connected)then it will provide the selection option to the vendor to change the status of order(picked/Item Available/Item Not Available) → If Vendor(Restaurant Owner) didn’t change the status in 90 seconds → Now Client CRM will send vendor multiple numbers into (predictive/preview) campaign and agent will directly speak to vendor(CRM Popup will show the vendor and customer Information and agent can edit and update the details/order menu), (If vendor doesn’t respond to 1st call(first number) dialer will dial → second number → then third number → if all calls are unanswered then (agent/system will update, vendor not responding).
Client ERP/DB send vendor information to dialer contact list every time whenever the order not picked by vendor.
Client : third party(delivery app)
Vendor : shop Owner
Thanks
Meraj
mohdmerajahmed87@gmail.com
+919397080821