PureConnect

 View Only

Discussion Thread View
  • 1.  SOAP listener switchover

    Posted 10-17-2017 18:08
    Has anyone been able to get SOAP listener to work with switchover. I have listed both servers in the XML file, but I can't get it to switch between the two automatically when I switch servers. I was wondering if anyone else had any luck with this. Here is my XML file currently. I tried putting in two rules one for each server but I get inconsistent results this way. I don't think it's supposed to be configured like that. <FilterConfig xmlns="urn:schemas-inin-com:soapisapi-filter-config"> <ICServers> <ICServer name="PBX1" host="FirstServer" userName="***" password="***"/> <ICServer name="PBX2" host="SecondServer" userName="***" password="***"/> </ICServers> <Defaults> <ForwardRequest server="PBX1" clientName="I3SOAPISAPI" includeTransportInfo="1" requestTimeout="30000"/> <HTTPResponse statusCode="500" statusText="Internal Server Error" soapFaultcode="Client.SOAPAction" soapFaultstring="The specified method is not supported!"/> </Defaults> <Rules> <Rule soapAction= "http://ivr.tollroads.com/I3WaitTime"> <ForwardRequest server="PBX1" soapAction="http://ivr.tollroads.com/I3WaitTime"/> </Rule> <Rule soapAction= "http://ivr.tollroads.com/I3WaitTime"> <ForwardRequest server="PBX2" soapAction="http://ivr.tollroads.com/I3WaitTime"/> </Rule> <Rule> <HTTPResponse/> </Rule> </Rules> </FilterConfig>


  • 2.  RE: SOAP listener switchover

    This message was posted by a user wishing to remain anonymous
    Posted 12-27-2017 10:29
    Hi Bugsta I have a similar problem with switchover environment but I can not fix the problem. Regards, Ricardo


  • 3.  RE: SOAP listener switchover

    GENESYS
    Posted 01-02-2018 19:20
    There is a KB with extra info for setting up SOAP Listener in 4.0 and 2015+: https://my.inin.com/products/selfhelp/kb/_layouts/listform.aspx?PageType=4&ListId={30AFF89A-F3A4-4E0C-9F7F-597BDB996AB5}&ID=505&ContentTypeID=0x0100BC7B80188A53F14EA868B7C68AB5686E It includes some info for Switchover. You have to have a login for the support site to access the KB.


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources