We have a section of our IVR setup like this:
Group Transfer
Hold
Audio
...
Queue Menu
1 - Caller Data Entry
2 - Stay in Queue
Callback to the phone number entered by the caller in 1 - Caller Data Entry
Hold
Audio
We'd like to be able to log the number entered in the Caller Data Entry to the Interaction Log but since it's inside a Queue Menu we're not allowed to use a Logging node. We already have a way of writing it to the database but it is not easy for the call centre people to find that number without the help of IT. Our old way was to transfer the caller to a callback menu to do the Caller Data Entry but doing that makes the interaction lose its priority which is unacceptable.
Is there some way to log the Caller Data Entry number in the Interaction Log while maintaining the priority of the callback?