PureConnect

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  • 1.  Recording Generic Objects

    GENESYS
    Posted 11-13-2017 21:58
    We are working on a project to integrate ServiceNow with PureConnect. Our application will route SN objects using generic objects. We are have hit a roadblock with getting those interactions screen recorded. Has anyone done anything like this? Is there a way to initiate screen recordings via a handler? Thanks, Bill