That beep is coming from the CIC server as it's playing the beep ever so often to let the agent know the connection is still established. I'm going to guess this is a TS function so its not like you can hack apart handlers to remove the beep but I'm betting there is a server parameter to remove this beep. Maybe someone from Genesys will chime in.
Thanks,
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Mark Tatera
ConvergeOne
Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk. If my comment helped you or solved your problem please consider marking my comment as best answer.
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Original Message:
Sent: 03-05-2020 03:32
From: Wahidul Mehraz
Subject: Remote Station with Persitent Connections Option
Hi, this comes from gateway in our case, are you using median? you may have to upload a dat file....
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Wahidul Mehraz
AEA International Holdings Pte. Ltd.
Original Message:
Sent: 04-11-2017 16:26
From: A Contributor
Subject: Remote Station with Persitent Connections Option
Hi,
I configured Remote Station with "Station Connections are Persistent" option. Everything works fine, but when the consultant has not client on the line, he hears annoying "beep" sound. How can I change this sound to something less irritating?
Peter.