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  • 1.  Firmware updates on CIC servers

    This message was posted by a user wishing to remain anonymous
    Posted 02-24-2011 01:16
    We have HP servers for CIC. The vendor has recommended various firmware updates for the server. Is it safe to apply any firmware updates on CIC server? Will have any impact on CIC functionalities / HMP? Thanks.


  • 2.  RE: Firmware updates on CIC servers

    Posted 02-24-2011 02:03
    It is generally best practice to be sure that drivers (especially for the NICs) and firmware for server hardware are up-to-date. However, be aware that any change to the system IS a change. Updates are still prone to bugs and can occasionally cause problems. Be sure you have a good test plan and fallback plan in place. As for software updates, be sure to work closely with your Interactive Intelligence partner when making changes to your IC system. It's better to ask what impact a change might have then to suffer through an outage. This doesn't mean outages due to updates will never happen, just that they are less likely if you've done your due diligence. http://testlab.inin.com is a great resource for checking validated software/hardware for various IC systems and integrations... and also for Microsoft patches.


  • 3.  RE: Firmware updates on CIC servers

    This message was posted by a user wishing to remain anonymous
    Posted 03-29-2011 19:50
    thanks dcurrier!


  • 4.  RE: Firmware updates on CIC servers

    This message was posted by a user wishing to remain anonymous
    Posted 06-06-2011 13:53
    Hi, I have two switchover paired HP DL 380 G7 Servers. I have updated whole firmwares and drivers with the latest ones two months ago. There is no problem. Guchan


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