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What preferred social channels does your organization use to engage with your customers?

  • 1.  What preferred social channels does your organization use to engage with your customers?

    Posted 10-23-2019 13:29
    Facebook?

    Twitter?

    WhatsApp?

    Instagram?

    Slack?

    Apple Business Chat?

    I'm eager to hear where any customers are in their efforts to formalize listening to and engaging with their customers via any of the leading social platforms or chat solutions.  Anybody have any successes or challenges they can share?
    #Ask Me Anything (AMA)

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    Matt Sifferlen
    Genesys - Employees
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