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Adding Questions asked to Record File for Email

  • 1.  Adding Questions asked to Record File for Email

    Posted 05-28-2020 10:09
    ​Today I use the Record File tool to record the answers to questions asked of the caller like Name, phone number, Insurance agent and so on.
    I am being asked to add the questions being asked to the recording. I am currently looping through the playing of a prompt and using Record File to record the answer and appending to the file each time.
    I have tried using Record String and Record Text in front of my Record File but they do not append like Record File does and overwrites the file each time. I tried Record Call start and stop but I can not get to the http file that is created to play it.
    Does anyone have a method they use to accomplish this?

    Thanks for any help!
    #Handlers
    #Telephony

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    Dale Deloach
    Blue Cross and Blue Shield of Alabama
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