Good morning all,
We are using IWP to allow some of our external customers to listen to live calls, playback call recordings and access to some reports. Question is since Silverlight will soon be going to end of support for Microsoft (believe October of 2021), has anyone heard of the plans to update IWP to not require Silverlight or a new product that will be replacing it?
We understand that CX Insights is the planned replacement for the Marquee function of IWP but there are a few other functions as well (Live call monitoring, playback of call recordings, etc)
Curious if there will be a replacement or if we need to consider developing our own solution to provide these functions.
Thanks all!
#QualityManagement#Roadmap/NewFeatures------------------------------
Shane Jenkins
SAIC
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